Quality and safety
We act on the basis of the agreed strategy and values, and we constantly improve our management and work
organization, involving employees and cooperation partners.
We base our activities on the following guiding principles:
We help our private and business customers, real estate developers and infrastructure companies to
create, maintain and develop a modern living environment as regards to the electricity and communication
networks through the development of technology, our employees and partners, as well as through the
creation of a conducive operating environment. Ability to solve customers' needs in a comprehensive,
customer-centric and future-proof manner sets us apart from other companies in the field;
We consistently provide network services based on the justified needs of customers and legal
In order to ensure high service quality, we follow the same principles at Enefit as well as at
Everything is based on quality – we evaluate quality by fulfilling customer promises and through
regularly conducted feedback surveys;
In all our activities, we always proceed from common values:
Beneficial to customers
Making it easy
Depends on me
We implement process management in the company based on customer needs, including processes that work in
the same way for all services.
International certificates awarded to Enefit:
ISO 9001, ISO 14001, ISO 45001 (pdf) »
ISO 55001 (pdf)
To ensure a safe and healthy working environment:
We develop a common safety culture and create a safe working environment by involving employees and
In the event of occupational incidents and accidents in the company, at partners and third parties, we
conduct an investigation to find out the circumstances and root causes, and we take measures to prevent
a similar incident from happening again.
We assess the risks of accidents, incidents, dangerous situations and health violations (including
illnesses), and we inform our employees and partners about them.
We contribute to raising the awareness of the public and interested parties about the risks arising from
the equipment we manage.
We introduce our employees and partners to the legal requirements related to the working environment, we
fulfil them ourselves and require them to be fulfilled by our partners as well.
Enefit's activities related to the working environment have been awarded the international ISO-45001 (pdf) occupational health and safety
In our daily activities, we avoid causing environmental pollution and go by the
We comply with the environmental policy of Eesti Energia AS in the sections concerning the activities of
We analyze the environmental impacts related to the company's activities and use appropriate
technological solutions to reduce negative environmental impact and losses;
We value a sustainable use of resources and recycling of materials;
We prevent and reduce our output of waste and use the best available solutions for waste management;
In our tenders, we prefer suppliers with certified environmental management systems that use
environmentally sustainable technologies and materials, if other factors are equal;
We introduce the employees and partners of Enefit to the requirements arising from environmental
legislation, we fulfil them ourselves and demand it from our partners;
We inform the public about the environmental aspects and impacts related to the activities of Enefit
Enefit's environmental management has been awarded the international ISO 14001 (pdf) environmental management
We regularly assess the direct and indirect effects of our operations on the environment and quality of life,
as well as their potential impact.
Significant environmental aspects:
Oil or fuel leaks into the environment – risk of environmental pollution;
Preservation of nature conservation and heritage sites – risk of damage to heritage and nature
Long-term power supply interruptions influencing the quality of life, the environment or assets – risk
of disrupted infrastructure operations and breakdowns;
Marking and fencing facilities and construction sites – risk to life and well-being;
Use of hazardous substances and generation of waste – risk of environmental pollution;
Generation of construction waste – visual pollution, risk of environmental pollution, risk of damage to
the living environment;
Direct and indirect exposure to electrical hazards – risks to life and well-being;
Low environmental awareness among our customers and the public – risk of major damage to the environment
and people's health;
Sorting and recycling of waste – reduction of pressure on the environment;
Spread of fire from electrical installations to the environment – risk of damage to the natural
environment and living environment.
In order to prevent and reduce harmful effects on the environment, we follow the developed preventive
measures and demand the same from our partners. For environmental issues, please contact the contractor
performing work on the site or send an e-mail to [email protected].
The waste generated by Enefit's operations are sorted and disposed of
according to the type of waste and the requirements of the law.
The main types of waste we generate are:
impregnated wooden poles;
reinforced concrete poles;
electrical and electronic equipment and their components;
Waste management is organised by Enefit's contractors and waste operators in possession of
environmental protection permits.
Processing of customer data
We ask for customer data as little as possible and as much as is necessary to perform our tasks. The details
we ask for are name, personal identification number, contact information, language of communication,
consumption point data, consumption data, etc. We need these data primarily in order to perform the
contracts concluded with our customers, provide the agreed services and fulfil requirements arising from
Only employees whose work duties require it can access customer data. The processing of data is limited to
what is necessary for the performance of work tasks.
The Principles of Processing Customer Data (pdf) »
Authorized Processors (pdf) »