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Invoice

The electricity invoice generally consists of three components: electric power, network charges and state taxes (renewable energy fee and electricity excise tax).

The total cost of electric power depends on the price of your electricity and how much electricity you have used. You know the price of your kilowatt hour throughout the contract period if you choose a package with a fixed price. Your price depends on the activities on the electricity exchange if you choose a package with an exchange price.

The network service fee is paid to the network service provider for delivering the electricity to your home. That means, for maintaining and developing the infrastructure required to do so. The client cannot influence the cost of the network service, which is fixed annually by the Competition Authority.

The renewable energy fee is a state established fee, which aims to support the production of electrical power from renewable sources or through efficient coproduction regimes in Estonia. The prime network company Elering, calculates and publicises the annual renewable energy fee. The electricity excise tax is a state tax, which is used for funding environmental protection. The network service fee and total cost of the state taxes also depends on how much electricity you have consumed.

Eesti Energia compiles and forwards invoices by the latest on the 12th date of each month. The time of compiling the invoice depends on the date on which the network company (e.g. Elektrilevi or AS Gaasivõrgud) forwards to us the consumption data, wherefore the invoice will not reach the mailbox necessarily always on the same date of each month. You can conveniently check your invoices from the e-service and mobile app, should you have doubts if the invoice has been issued or not.

Eesti Energia does not distribute invoices, the total of which is less than three Euros. We have established an invoice minimum amount, in the interest of reasonability and conservation, which gives the opportunity to pay the summed amount only once the sum is greater than three Euros.

We send the invoice on a monthly basis to the e-mail or postal address you provided. The e-mail address to which the invoice is forwarded can be changed in e-services. You can view and if necessary download again all invoices in our e-services.

The reasons why the invoice has not reached you by e-mail may be the following:

  • The invoice has been delivered to the junk mailbox. Please check your mailbox settings.
  • The anti-virus programme may have deleted e-mails that contain files in pdf format.
  • The mailbox is over quota. We recommend deleting old and unnecessary e-mails.
  • Payments

    The most convenient way to pay your invoices is with a standing order. Please use the reference number on the invoice for ordering an e-invoice and create an e-invoice standing order contract for the functioning of payments by standing order. The e-invoice can be created in your internet bank or your bank office.

    The payment of invoices takes place based on the reference number. The reference number is important information for paying the invoice, which connects the right payment with the right invoice. Paying to the wrong reference number may create an unwanted debt. The reference number is on the first page of the invoice.

    The payment deadline for the invoice is 14 days after the creation of the invoice. It is possible to order a reminder about the approaching payment deadline in e-services.

    Invoices can also be viewed and paid through e-services and the mobile app. Paying the invoice using the bank link conveniently prefills the fields.

    It is possible to pay the invoices in the online bank or bank office to the following bank accounts:

    Swedbank
    Household clients:
    SWIFT: HABAEE2X
    IBAN: EE232200001180005555
    Corporate clients:
    SWIFT: HABAEE2X
    IBAN: EE322200221112223334

    SEB Bank
    SWIFT: EEUHEE2X
    IBAN: EE081010002059413005

    Luminor Bank
    SWIFT: NDEAEE2X
    IBAN: EE431700017000115797

    You can pay invoices in cash in post offices (service fee according to the Omniva price list) and in bank offices (service fee according to the bank's price list).

    The speed of receiving the payment depends on from which bank the payment was made. Payments made within the same bank (e.g. from SEB to SEB) generally reach us immediately. Payments made from a different bank (e.g. from SEB to Swedbank) reach us at the latest within two days. Payments made in a post office reach us within five work days. The receipt of payment can be checked in e-services.

    We will automatically take into consideration any prepayments that arise when compiling the next invoice. Please present us an application by e-mail to the address teenindus@energia.ee or by calling the client phone 777 1545, in case you wish to have the prepayment returned to you.

    Invoices not paid by the due date are subject to interest on arrears for each day of exceeding the payment due date. The deadline for paying the invoice is 14 days counted from the date the invoice was compiled. The interest on arrears is started to be counted from the day following the due date and is stopped when the invoice is paid. The calculation of interest on arrears is shown on the next invoice.

    There are many stages for processing debts. Initially the client receives a reminder letter about the debt. We well send a warning about switching off the electricity if following the sending of the reminder the debt is not paid. We will warn about the possible upcoming power shutdown if still the debt is not paid or an agreement (payment schedule) is not made for paying the debt. The network company will thereafter switch off the power, if the debt still is not paid, to keep the debt from growing.

    The emergency situation is difficult for everyone. As we need to keep the company running, continue to produce energy and supply our customers with electricity, we must continue to bill our customers and pay our taxes them to the state. In this way, we support the state, who in turn, can support people and companies in difficult situations.

    We are flexible with our billing issues and try to find solutions that work for everyone. If you have a payment problem, we encourage you to contact us and we'll work with you to find a way to pay your bills. If necessary, we may postpone the payment of electricity bills for a longer period or extend the payment period. We will always try to avoid switching off the electricity.

    The country has started to support people who have lost their job. For more information, we recommend that you consult the information available on Töötukassa's website or call the emergency number 1247.

    Consumption history

    Every client can acquaint themselves with their electricity consumption history on the e-services consumption history page or in the Eesti Energia mobile app. The consumption history displays the hourly consumption graph for different periods. The consumption history offers many useful possibilities for analysing the consumption of electricity - it is in such fashion possible to sum your consumption and compare different periods of consumption. The graph highlights changes, which may be caused, for example by the significant growth of electricity consumption or by damaged equipment and problems in the electricity network. The consumption analysis becomes even more resultful, if the consumption time axis is augmented with different events and marked with factors which may have influenced consumption (e.g. new energy conserving equipment, opening hours of commercial space etc.).