The electricity invoice generally consists of three components: electric power, network charges and state taxes (renewable energy fee and electricity excise tax).
The total cost of electric power depends on the price of your electricity and how much electricity you have used. You know the price of your kilowatt hour throughout the contract period if you choose a package with a fixed price. Your price depends on the activities on the electricity exchange if you choose a package with an exchange price.
The network service fee is paid to the network service provider for delivering the electricity to your home. That means, for maintaining and developing the infrastructure required to do so. The client cannot influence the cost of the network service, which is fixed annually by the Competition Authority.
The renewable energy fee is a state established fee, which aims to support the production of electrical power from renewable sources or through efficient coproduction regimes in Estonia. The prime network company Elering, calculates and publicises the annual renewable energy fee. The electricity excise tax is a state tax, which is used for funding environmental protection. The network service fee and total cost of the state taxes also depends on how much electricity you have consumed.
Whether or not an electricity bill has been issued, you can check from the e-service. Regardless of when the invoice was issued, the payment deadline is always 14 days.
Eesti Energia does not generally issue invoices in the amount of less than three euros. In the interests of reasonableness and economy, we have set a minimum bill, which gives the opportunity to pay the summed amount only once the sum is greater than three euros.
We send the invoice on a monthly basis to the e-mail or postal address you provided. The e-mail address to which the invoice is forwarded can be changed in e-services. You can view and if necessary download again all invoices in our e-services.
The reasons why the invoice has not reached you by e-mail may be the following:
The most convenient way to pay your invoices is with a standing order. Please use the reference number on the invoice for ordering an e-invoice and create an e-invoice standing order contract for the functioning of payments by standing order. The e-invoice can be created in your internet bank or your bank office.
The payment of invoices takes place based on the reference number. The reference number is important information for paying the invoice, which connects the right payment with the right invoice. Paying to the wrong reference number may create an unwanted debt. The reference number is on the first page of the invoice.
The payment deadline for the invoice is 14 days after the creation of the invoice. It is possible to order a reminder about the approaching payment deadline in e-services.
Invoices can also be viewed and paid through e-services and the mobile app. Paying the invoice using the bank link conveniently prefills the fields.
It is possible to pay the invoices in the online bank or bank office to the following bank accounts:
As of 01.11.2021, it is not possible to make cash deposits to a third party's current account at Swedbank's bank branches.
Eesti Energia does not currently have a current account with LHV and Coop Pank.
You can pay invoices in cash in post offices (service fee according to the Omniva price list) and in bank offices (service fee according to the bank's price list).
The speed of receiving the payment depends on from which bank the payment was made. Payments made within the same bank (e.g. from SEB to SEB) generally reach us immediately. Payments made from a different bank (e.g. from SEB to Swedbank) reach us at the latest within two days. Payments made in a post office reach us within five work days. The receipt of payment can be checked in e-services.
We will automatically take into consideration any prepayments that arise when compiling the next invoice. Please present us an application by e-mail to the address [email protected] or by calling the client phone 777 4040, in case you wish to have the prepayment returned to you.
Invoices not paid by the due date are subject to interest on arrears for each day of exceeding the payment due date. The deadline for paying the invoice is 14 days counted from the date the invoice was compiled. The interest on arrears is started to be counted from the day following the due date and is stopped when the invoice is paid. The calculation of interest on arrears is shown on the next invoice.
There are many stages for processing debts. Initially the client receives a reminder letter about the debt. We well send a warning about switching off the electricity if following the sending of the reminder the debt is not paid. We will warn about the possible upcoming power shutdown if still the debt is not paid or an agreement (payment schedule) is not made for paying the debt. The network company will thereafter switch off the power, if the debt still is not paid, to keep the debt from growing.
We are flexible with our billing process, and if you find that you're experiencing payment difficulties, we strongly encourage you to contact us. Together, we will find a way to proceed with paying the bills. We look at each customer's concerns individually.
If you feel that you need an extension of Eesti Energia's bill payment, submit an application to us.
Regarding the invoice payment agreement, we will contact you and agree on more precise terms. A late payment rate is always added to the payment extension, which is lower than usual in the period 01.10.2022-30.04.2023: 0.038% per day.
Every client can acquaint themselves with their electricity consumption history on the e-services consumption history page or in the Eesti Energia mobile app. The consumption history displays the hourly consumption graph for different periods. The consumption history offers many useful possibilities for analysing the consumption of electricity - it is in such fashion possible to sum your consumption and compare different periods of consumption. The graph highlights changes, which may be caused, for example by the significant growth of electricity consumption or by damaged equipment and problems in the electricity network.