Universal service

Universal service is essentially an electricity package that all household consumers and apartment associations can voluntarily use. Business consumers who do not transmit electricity to private consumers cannot buy electricity under universal service.

The electricity market reform and amendments to the Electricity Market Act and to the Competition Act have made it possible to provide a universal service to household consumers.

Yes, apartment associations can choose a universal service package.

The universal service is available to household consumers and to persons supplying them, such as apartment associations, administrative companies, local government units (social apartments), as well as non-profit organizations to the extent that is needed to supply an apartment, cottage, garage or private house.

Business consumers who do not transmit it to private consumers cannot buy electricity under universal service.

The price of the universal service is formed in two stages.

The price of the universal service varies, depending on the rise or fall of production costs, including the cost of oil shale and CO₂. The price may change monthly, but not necessarily. The exact price can be found through Eesti Energia's self-service and website.

No customer will be automatically transferred to the universal service. If you wish, you can choose the universal service yourself by changing your current electricity contract in the e-service.

Yes, if you wish, you can exit your universal service package every month free of charge.

Once you have terminated your electricity contract, it will no longer be possible to continue under the same conditions. It is possible to conclude a new electricity contract under new conditions.

If you switch to universal service with your current electricity supplier in the middle of the month, the price of the service will be calculated retroactively as well. When switching over from another electricity supplier, it is not possible to get the price retroactively.

Yes, if your current electricity supplier does not provide a universal service or if you want to change your universal service provider, you can sign a new contract with a new supplier. When changing your supplier, you cannot purchase electricity retroactively at the universal service price.

The fee for early termination of contract will not apply to a customer who has signed a Fixed Plus electricity contract before the law had come into force, i.e. before 23.09.2022 (incl.). It will be possible to switch to the universal service without a fee for early contract termination until September 2023.

Yes, you should formalize an authorization that gives you the right to manage actions related to your family member's energy purchases. A full authorization gives the recipient the right to do business with Eesti Energia, manage contracts and pay bills. A limited authorization gives the authorized person a right to manage the contract associated with a specific reference number and do billing, or only to settle billing.

Both a full and limited authorization can only be given to a person whose personal data is registered in Eesti Energia's information system. Therefore, if necessary, the recipient must first register as a customer in our self-service or by phone.

Authorizations can be formalized through Eesti Energia's self-service.

The universal service can be used from October 1st 2022 to April 30 2026.

The transition to universal service does not affect the production contract. You can buy electricity through the universal service, but still sell the produced energy at to the stock market price.