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Universal service

Moderate price level for the upcoming heating season

Eesti Energia provides national universal electricity service

Universal service is an opportunity created by the state to buy electricity at a regulated price in the following four years.

Universal service is intended for home consumers and for those who mediate electricity to home consumers (apartment associations, management companies, etc.).

The price is formed on the basis of the production price agreed with the Competition Authority. The seller's cost component is added to the producer price.

Universaalteenus

How will the transition to universal service take place?

We will make sure that the transition to universal service is as worry-free as possible.

If your current electricity package is more expensive than the price of the universal service, we will automatically transfer you to the universal service. We will let you know about it by e-mail or letter. If you do not want us to transfer you automatically, you can let us know when the notification arrives.

If your current electricity package is cheaper than the price of the universal service, you will not be automatically transferred. If you wish, you can choose the universal service yourself by changing your current electricity contract in the e-service.

Important information regarding the universal service

From October 1, 2022, Eesti Energia provides universal electricity service at a price of 19.24 s/kWh, plus a monthly fee of 1.99 euros. The price may change at any time, depending on the rise or fall of production costs.

The contract will be valid until 30 April 2026.
If you wish, you can exit the universal service package at any time free of charge.

The electricity is produced in the oil shale power plants of Enefit Power, a subsidiary of Eesti Energia.

The contract can be concluded here

How is the universal service price determined?

The price of the universal service is formed in two stages.

Firstly, the Competition Authority approves the producer price of the universal service, which is based on the costs of Enefit Power's power plants.

The producer price includes the price of oil shale, the price of CO2, environmental fees, labor costs, repair costs, etc.

To the producer price, reasonable costs, reasonable business profit and VAT are added by the energy seller.

This makes up the final price of the universal service for the customer. Final price may differ from seller to seller.

Frequently Asked Questions

Universal service is essentially an electricity package that all household consumers and apartment associations can voluntarily use. Business consumers who do not transmit electricity to private consumers cannot buy electricity under universal service.

The electricity market reform and amendments to the Electricity Market Act and to the Competition Act have made it possible to provide a universal service to household consumers.

Yes, apartment associations can choose a universal service package.

The universal service is available to household consumers and to persons supplying them, such as apartment associations, administrative companies, local government units (social apartments), as well as non-profit organizations to the extent that is needed to supply an apartment, cottage, garage or private house.

Business consumers who do not transmit it to private consumers cannot buy electricity under universal service.

The price of the universal service is formed in two stages.

  • First of all, the Competition Authority approves the producer price for the universal service based on the costs of Enefit Power's power plants. The producer price includes the price of oil shale, the price of CO2, environmental charges, labour costs, repair costs, etc.
  • Electricity seller's justified costs related to the provision of the service, a reasonable business profit and value added tax are added to the producer price. This is how the final price of the universal service for customers is determined. The final price may vary by electricity supplier. The price may change every month.
  • The price of the universal service varies, depending on the rise or fall of production costs, including the cost of oil shale and CO2. The price may change monthly, but not necessarily. The exact price can be found through Eesti Energia's self-service and website.

    We make sure that the transition to the universal service be as worry-free as possible for customers.

  • If your current electricity package is more expensive than the universal service price, we will automatically transfer you to the universal service. We will definitely let you know about it by letter. If you don't want us to transfer you automatically, you can let us know after you have received the letter.
  • If your current electricity package is at a cheaper price than the universal service price, Eesti Energia will continue to perform your contract at the agreed price and nothing will change for you. If you wish, you can still choose the universal service.
  • If you receive a letter about transferring to the universal service, but you do not want to take it, you can notify us after you have received the letter and the transfer will not take place.

    Yes, if you wish, you can exit your universal service package every month free of charge.

    Once you have terminated your electricity contract, it will no longer be possible to continue under the same conditions. It is possible to conclude a new electricity contract under new conditions.

    If you switch to universal service with your current electricity supplier in the middle of the month, the price of the service will be calculated retroactively as well. In other words, if you decide to sign a universal service contract on 14 October, the universal service price will apply to you from 1 October. When switching over from another electricity supplier, it is not possible to get the price retroactively.

    Yes, if your current electricity supplier does not provide a universal service or if you want to change your universal service provider, you can sign a new contract with a new supplier.

    The fee for early termination of contract will not apply to a customer who has signed a Fixed Plus electricity contract before the law had come into force. It will be possible to switch to the universal service without a fee for early contract termination until September 2023.

    Yes, you should formalize an authorization that gives you the right to manage actions related to your family member's energy purchases. A full authorization gives the recipient the right to do business with Eesti Energia, manage contracts and pay bills. A limited authorization gives the authorized person a right to manage the contract associated with a specific reference number and do billing, or only to settle billing.

    Both a full and limited authorization can only be given to a person whose personal data is registered in Eesti Energia's information system. Therefore, if necessary, the recipient must first register as a customer in our self-service or by phone.

    Authorizations can be formalized through Eesti Energia's self-service.

    General service means that the customer does not have an electricity contract with any electricity supplier. The universal service price will automatically apply to customers on general service from October 1. In the case of universal service, you have a valid electricity contract with the electricity supplier of your choice.

    The universal service can be used from October 1st 2022 to April 30 2026.

    Yes, electricity price compensation applies to all electricity packages, including the universal service package.

    You can join or cancel the universal service at Omniva service points all over Estonia. Omniva employees are also ready to share information about the universal service and advise on the basic conditions.

    Other electricity packages of Eesti Energia cannot be selected or terminated in Omniva offices.

    Electricity price compensation will apply from 1 October as well

    Regardless of your current electricity package, all household consumers will receive the national price compensation of up to five cents per kilowatt-hour (VAT will be added) from 1 October 2022 to 31 March 2023. The energy subsidy is automatically added to your electricity bills, you don't have to do anything extra. The first bill with price compensation will be for the month of October, reaching customers in November.

    NB! The lowest threshold of the support measure is eight cents per kilowatt-hour. If your current fixed electricity price is eight cents per kilowatt-hour or less, the subsidy will not apply. If your valid fixed electricity price is, for example, ten cents per kilowatt-hour, then your discount will be two cents per kilowatt-hour. VAT will be added.

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