Iseteenindus

Universal service

Moderate price level for the upcoming heating season

Eesti Energia provides national universal electricity service

Universal service is an opportunity created by the state to buy electricity at a regulated price in the following four years.

Universal service is intended for home consumers and for those who mediate electricity to home consumers (apartment associations, management companies, etc.).

The price is formed on the basis of the production price agreed with the Competition Authority. The seller's cost component is added to the producer price.

No customer will be automatically transferred to the universal service. If you wish, you can choose the universal service yourself by changing your current electricity contract in the e-service.

Universaalteenus

Important information regarding the universal service

From September 1, 2023, Eesti Energia provides universal electricity service at a price of 19.25 s/kWh, plus a monthly fee of 1.99 euros. The price may change at any time, depending on the rise or fall of production costs.

The contract will be valid until 30 June 2023.
If you wish, you can exit the universal service package at any time free of charge.

Ensuring the availability of the electricity required to provide the universal service is imposed by law on Enefit Power, a subsidiary of Eesti Energia.

The contract can be concluded here

How is the universal service price determined?

The price of the universal service is formed in two stages.

Firstly, the Competition Authority approves the producer price of the universal service, which is based on the costs of Enefit Power's power plants.

The producer price includes the price of oil shale, the price of CO2, environmental fees, labor costs, repair costs, etc.

To the producer price, reasonable costs, reasonable business profit and VAT are added by the energy seller.

This makes up the final price of the universal service for the customer. Final price may differ from seller to seller.

Frequently Asked Questions

Universal service is essentially an electricity package that all household consumers and apartment associations can voluntarily use. Business consumers who do not transmit electricity to private consumers cannot buy electricity under universal service.

The electricity market reform and amendments to the Electricity Market Act and to the Competition Act have made it possible to provide a universal service to household consumers.

Yes, apartment associations can choose a universal service package.

The universal service is available to household consumers and to persons supplying them, such as apartment associations, administrative companies, local government units (social apartments), as well as non-profit organizations to the extent that is needed to supply an apartment, cottage, garage or private house.

Business consumers who do not transmit it to private consumers cannot buy electricity under universal service.

The price of the universal service is formed in two stages.

  • First of all, the Competition Authority approves the producer price for the universal service based on the costs of Enefit Power's power plants. The producer price includes the price of oil shale, the price of CO2, environmental charges, labour costs, repair costs, etc.
  • Electricity seller's justified costs related to the provision of the service, a reasonable business profit and value added tax are added to the producer price. This is how the final price of the universal service for customers is determined. The final price may vary by electricity supplier. The price may change every month.
  • The price of the universal service varies, depending on the rise or fall of production costs, including the cost of oil shale and CO2. The price may change monthly, but not necessarily. The exact price can be found through Eesti Energia's self-service and website.

    No customer will be automatically transferred to the universal service. If you wish, you can choose the universal service yourself by changing your current electricity contract in the e-service.

    Yes, if you wish, you can exit your universal service package every month free of charge.

    Once you have terminated your electricity contract, it will no longer be possible to continue under the same conditions. It is possible to conclude a new electricity contract under new conditions.

    If you switch to universal service with your current electricity supplier in the middle of the month, the price of the service will be calculated retroactively as well. When switching over from another electricity supplier, it is not possible to get the price retroactively.

    Yes, if your current electricity supplier does not provide a universal service or if you want to change your universal service provider, you can sign a new contract with a new supplier. When changing your supplier, you cannot purchase electricity retroactively at the universal service price.

    The fee for early termination of contract will not apply to a customer who has signed a Fixed Plus electricity contract before the law had come into force, i.e. before 23.09.2022 (incl.). It will be possible to switch to the universal service without a fee for early contract termination until September 2023.

    Yes, you should formalize an authorization that gives you the right to manage actions related to your family member's energy purchases. A full authorization gives the recipient the right to do business with Eesti Energia, manage contracts and pay bills. A limited authorization gives the authorized person a right to manage the contract associated with a specific reference number and do billing, or only to settle billing.

    Both a full and limited authorization can only be given to a person whose personal data is registered in Eesti Energia's information system. Therefore, if necessary, the recipient must first register as a customer in our self-service or by phone.

    Authorizations can be formalized through Eesti Energia's self-service.

    The universal service can be used from October 1st 2022 to June 30 2023.

    The transition to universal service does not affect the production contract. You can buy electricity through the universal service, but still sell the produced energy at to the stock market price.

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