Annual Report 2022

CUSTOMERS' EXPECTATIONS

What customers want from energy experts is a compact and simple solution for their needs. They want convenient and smart solutions that allow them to manage energy consumption or produce energy themselves. In addition, every customer wants to keep their energy costs under control. Responsibility is valued increasingly more – people prefer companies that produce energy from renewables and help customers produce renewable energy or consume energy more sustainably.

As for the electricity network service, customers expect it to work without major interruptions and to be affordable. Connecting to the network has to be quick and reasonably priced.

OWNER'S EXPECTATIONS

The sole owner, the Republic of Estonia, expects the company to be profitable and generate stable dividend income. The expected dividend is 50–100% of the net profit of the owner of the consolidated parent company, averaged over five years. In doing so, the share of electricity from renewables must also gradually increase in controlled production, which helps to maintain security of supply. The owner expects the valorisation of oil shale in accordance with climate policy and the preservation of jobs in Ida-Viru County. The reliability of the distribution network service should be improved gradually and in a way that does not put excessive financial strain on consumers. In addition, the owner expects Eesti Energia to ensure a controlled electricity production capacity of at least 1,000 MW in Estonia until the end of 2026.