Dear customer!

There may be temporary disruptions in displaying consumption history. We apologise for the inconvenience!

At the moment, our information line, e-mail and web chat receive more requests than usual. We answer your calls Mon-Fri 8 am – 8 pm. You can find quick answers to common questions in the topics below.

Need more time to pay your bill? Extending the payment deadline might be helpful. Read more about payment extension »
In order to mitigate the effect of the high energy prices, Estonian state has developed three measures. Read more »
Why has the stock market price of electricity risen and who is affected by the price increase? Read more »

Payment extension

Did you know that?

In order to mitigate the effects of the increase in energy prices, the state partially reimburses the electricity network fee and fully the gas network fee for all consumers. In addition, low- and middle-income households can receive partial compensation for their electricity, gas and heat bills.

Read more about state compensation »

Payment extension frome Eesti Energia

If you feel that you need an extension to the payment deadline of a bill from Eesti Energia, submit us the request.

You will be contacted within five business days to agree on more detailed terms for the payment of the bill.

A payment extension will be accompanied by a default interest rate half lower in the period 01.01.2022-30.04.2022: 0.033% per day.

Therefore, we recommend that you pay your bills as soon as possible and as much as possible to reduce your default interest accrued.

Request a payment extension Request a payment extension