Dear customers!

At the moment, Eesti Energia's customer service line is more busy than usual. Here you will find answers to the most frequently asked questions »

Insurance

Protect yourself against the unexpected – insure your home or electrical appliances today! Read more about insurance or subscribe now.

Subscribe for insurance

Notice of a loss

Notify us of a loss if you have a valid insurance subscription or the insurance included in the electricity package Equal.

Report a loss

Insurance included in the package Equal

The electricity package Equal includes FREE insurance for electrical appliances and electrical failures. Read more about the electricity package Equal.

Choose Equal package

My insurance agreements

Unfortunately, it is currently not possible to display your valid insurance agreements. The insurance certificate was sent to your email address within three working days following the conclusion of the insurance agreement. If you would like us to send your insurance certificate again, please let us know by sending an email to teenindus@energia.ee.

Insurance

Electrical appliance and power failure insurance is currently available within the campaign only for customers joined the Equal package. Read more about the package or sign a contract »

Electrical appliance insurance

If your domestic electrical appliances break down due to a sudden and unforeseen external matter (e.g. thunder, short circuit, overload, under- or overvoltage), they are insured with the Equal package to an extent of up to 1500 euros. Insurance deductible is 50 euros. In case of a loss event, have the repairman look over the device and ask for a report, where the reasons for the loss, repair cost and the market value of the device prior to the loss event are pointed out. Then fill out the form below and describe what happened in detail. The insurance partner of Eesti Energia, If Kindlustus (insurer), will be in contact with you about the loss decision after you have filled out the form. The policyholder is Eesti Energia.

Power failure insurance

If damage to the electrical system, which needs repairing or replacing, has taken place in your home (e.g. you lost power in one room or floor, socket or wiring went burning), then choose subdivision "Order an electrician" and order Eesti Energia electrical works to come and help by means of the form below or calling the number 777 1545. Insurance included in the Equal package covers up to 100 euros of the bill of an Eesti Energia electrician call. Insurance deductible is 0 euros.

Read about the insurance terms in more detail, where it is described exactly in which situations the insurance is valid.

Report an event
Order electrician

Event reporter

Name:

Personal ID code:

E-mail: * E-mail is required

Telephone number: * Telephone number is required

I am the owner of the property: * Yes No

Property owner

First name: * First name is required

Last name: * Last name is required

Event

Select event location: * Please select event location

Date: * Please enter the date in form dd.mm.yyyy Please enter the date in form dd.mm.yyyy On selected date You did not have Equal package

Time: * Please enter time in form hh:mm

Describe the event: * Describition is required

Add pictures:

Lisa failid

You need to add the report received from the repairman of the device in the form of a document or photo to your form, where the reasons for the loss, repair cost and the market value of the device prior to the accident are pointed out. The maximum size of the files is 10 MB

Beneficiary

I am the beneficiary: * Yes No

First name: * First name is required

Last name: * Last name is required

First name: *

Last name: *

Account number (IBAN):

The amount of compensation (€):

Send claim notice

Insurance

Notice of a loss

Insurance included in the package Equal

My insurance agreements

Insurance

Electrical appliance insurance

Power failure insurance

Event reporter

Property owner

Event

Beneficiary

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