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Electricity contract and universal service

Network contract

You must have a valid network contract before you can sign an electricity contract. The network contract must be signed with the network company in whose jurisdiction is your place of consumption. In most cases the company is Elektrilevi.
Sign a contract with elektrilevi »

Access to consumption data

We need access to your consumption data, in order to make an offer, if you have not previously been a client of Eesti Energia. You can do that on the website of the principle network company Elering.
Give right of access »

Choose a package and sign an electricity contract

We recommend signing the electricity contract on the same day you sign the network contract - they will then both come into force at the same time.
Sign an electricity contract »

Generally the electricity contract comes into force on the first date of the month and must be signed at least 7 days before the start of the month. If you want the contract to become valid on the 1st of September it must be signed the latest on the 25th of August. The exception is when you sign a new network contract - if on the same day you sign the network contract, you sign the electricity contract, the network and electricity contracts will be valid from the same day. Signing the network contract and electricity contract on the 15th of August, for example, means they will both be valid from the 16th of August.

Sign an electricity contract

Since the year 2013, when the electricity market was opened, clients have two separate service providers: a network services provider and seller of electricity.

A network contract is required so that you can consume electricity on a daily basis. The network company, based on the signed contract provides electricity to the place of consumption. The network contract establishes the conditions for the provision of electricity, the price package for the network services and contact details for forwarding info, for example for sending notices of planned interruptions. The network company is responsible for solving network faults. Every region has only one network services provider, which in most cases is Elektrilevi.

You can choose, when signing the electricity contract the electricity seller that suits you and the most suitable package for you, as well as pricing method. You can for example, choose if you prefer the exchange price or a fixed price for a specific period.

The offers of electricity sellers can be different in more than just the price. Eesti Energia for example, offers all of its clients a mobile application intended for observing consumption, a unified invoice with the network service, the possibility to order a professional electrician and with the Equal Package, also free of charge insurance for electrical equipment and faults. It must be taken into consideration when the offers of sellers of electricity are fairly similar in price, which additional values simplify daily life and help save valuable time.

You can change in your valid electricity contract, the package, period of validity, origin of electricity (Green Energy or different energy sources together) and in the existence of a suitable electricity meter, the pricing method. You can choose between three different pricings: the same price all the time, different price during the day and night or hourly based rate.

Change electricity contract

Present your application for terminating a termless electricity contract at least 30 days prior to the desired termination date. The fastest and most convenient way of doing this is in our e-services.

A new contract with a new seller of electricity generally comes into force on the first date of the month. We recommend that you mark as the termination date, the last date of the month for your previous contract, if you do not want to pay according to the universal price list, during the time period between the end of the old contract and the coming into force of the new contract (for example if you want that your new electricity contract comes into force on the 1st of September, mark as the last date of the previous electricity contract the 31st of August).

You may terminate the contract with any date, if it suits you that during the period between the validity of the two contracts, you pay for electricity according to the universal service price list.

The termination of the electricity contract is free of charge for household clients.

The termination of a fixed term contract of a corporate client may bring with it a fee for premature termination. The fee is different for each client and depends upon, for example, how prematurely you want to terminate your contract. There is no requirement to pay the fixed term electricity contract fee, if you terminate the contract with us at the agreed upon deadline or if together with the electricity contract, the network contract also expires.

Terminate an electricity contract

First terminate your network contract when moving. You can terminate your network contract with a 30 day advance notice with your network company. You can terminate the network contract as a client in the servicing area of Elektrilevi in the Elektrilevi e-services.

The end of the network contract automatically ends the electricity contract. You do not have to contact us separately for terminating the electricity contract.

The next inhabitant can start in turn to sign a network contract, if you have given notice that you want to terminate the network contract. The power is switched off from the place of consumption, if the new contract is not signed within 30 days after the presentation of the desire to terminate the old contract.

First sign a network contract with the network company responsible for the place of consumption, if you are moving in. The network contract is compulsory, if you want to consume electricity and it is a prerequisite for signing an electricity contract.

We recommend signing the electricity contract on the same day you sign the network contract - they will then both come into force at the same time.

Sign an electricity contract

The household clients that have not signed an electricity contract with a single specified electricity seller are consumers of the universal service on the open electricity market. The supply of electricity in the framework of the universal service is the duty of the network company. The network company must not itself deal with the sales of electricity, but must appoint a seller for it, if the network company has over 100 000 clients, as is the case with Elektrilevi. The appointed seller of Elektrilevi is Eesti Energia.

The universal service means that you can consume electricity without an electricity contract, but your electricity price is formed independently from you. The price is influenced by the consumption of all clients using the universal service. A margin specified by the Competition Authority is added to the price.

Your regulation of consumption to times of a cheaper electricity price does not affect your electricity invoice, when on the universal service, as others on the universal service might not do the same. You also lack certainty in price, as you only consume the service at the exchange price.

The differences in price between an electricity contract and universal service might not be big, but it is important for us that you are aware of the pricing differences and are able to choose the best way of buying electrical power for yourself. You do not have to do anything else in order to terminate the use of the universal service, than to sign an electricity contract with a suitable for you electricity seller.

The price formulation for the universal service is controlled by the Competition Authority. The price of the universal service changes each month, dependent on the electricity exchange price and therefore the price of the universal service for the preceding month is always clear at the latest on the 9th date of the following month. The calculation of the weighted average price, by the electricity sellers, is based on the universal service quantity consumed, the data which is forwarded by the network company.

The price calculation also depends on if you have a single or double tariff meter. The universal service has a 24h price, day price, as well as a night price. The price of the universal service is formed by the weighted average wholesale price for electricity, to which is added the sales margin of the universal service and value added tax. The exchange displays the daily and monthly arithmetic average prices, all universal service users buy electricity based on the weighted average price.

Universal service prices »

We may be informed of the death of a client by a person close to the client, a relative, friend, but also a social worker or caregiver. It would be nice to present us with a copy of the death certificate when informing about the death to our clients services (link to contacts), but we will always make a query to the population register, to be convinced of the authenticity of the notice.

A person usually has two contracts in the case of energy services - a network contract and electricity contract. It is important to transfer the network contract to the name of a new person, in case of the death of the contract owner or to terminate it, if electricity is not consumed at the given address. The invoices will be issued with the corresponding contract data, as long as the contract is in the name of the deceased. Eventually the power will be switched off and the contracts terminated, if the invoices are not paid and a debt arises.

Gas contract

You must have a valid gas network contract before you can sign a gas contract. You can sign a network contract with the company that has jurisdiction over the location of consumption.

Gas contracts of household clients are termless, whereas the last date of the price's sales period is also the last date of the current year (for example 01.03.2019-31.12.2019). A contract with a corporate client is signed for a fixed term (usually from the start date of the sales period to the end of the current calendar year).

The contract with the new gas seller must be signed at least 14 days prior to the start of the following month, if you want to change the seller of gas. The delivery can then start from the beginning of the following calendar month. The start date of delivery will be postponed by one month, if less than 14 days remain until the start of the month.

Sign a contract

The gas package can be changed at any time, but in case of a contract change, the package starts from the first date of the following month. Please contact client services (link to contacts) for making changes to the gas contract.

You have the right at any time to terminate the contract, giving 30 days prior notice. There is no fee for the premature termination of a contract, in the case of a household client. Please present an application by e-mail or phone to our client services for terminating the gas contract. The premature termination of a corporate client's gas contract may be subject to a premature (e.g. prior to the end of the sales period) contract termination fee, according to the client's contract.

The basis for invoicing the gas contract is the gas consumed in cubic metres, but for informative purposes we also show the consumed quantities in kilowatt-hours on the invoice. The sales price of gas does not include the price for the network service as Eesti Energia does not provide network services for gas. The network services provider will present the invoice for the network service and gas excise tax.

Please present meter reading and other technical questions to the existing gas network companies. Eesti Energia uses the data forwarded by the network company for compiling the gas invoice. Please contact your network company, if you want information concerning data (consumption data) on the invoice.

Authorisation

An authorisation can be used for giving another person the right to manage activities concerning the purchase of energy. You can in this way, for example, take responsibility for managing the invoices of your parents. It is also possible to specify on the authorisation, how extensive rights the authorisation allows.

Different possibilities for authorisations:

Full authorisation – gives the recipient of the authorisation the right in all fields, for actions relative to Eesti Energia and the management of contracts related to Eesti Energia and Elektrilevi. The authorisation is valid in all service channels of Eesti Energia and Elektrilevi for different activities (e.g. signing contracts, amendments, paying invoices, informing of meter readings etc.).

Limited authorisation – gives the recipient of the authorisation the right to manage a specific consumption location and the organisation of payments (if desired may for example be restricted only to the organisation of payments).

The owner of the location of consumption can give an authorisation to a person that is registered in the Eesti Energia client infosystem - thus the recipient of the authorisation must first register him/herself as a client in e-services (even if the point of consumption is lacking).

There are many ways for issuing the authorisation:

  • e-services
  • by e-mail
  • The authoriser must fill in and digitally sign a simple authorisation and forward it to us, to the address teenindus@energia.ee
    Authorisation for a household client (doc) »
    Authorisation for a corporate client (doc) »
  • by regular mail
    Please send manually signed authorisations by regular mail to the address "Klienditeenindus, Lelle 22, Tallinn".
  • Compile an authorisation in e-services

    Conditions and privacy policy

    We follow the Estonian and European Union legislation when processing personal data of our clients. We only use the data for the reason they were collected for and to the extent of fulfilling these aims.

    We preserve your personal data for the period required for achieving the aims or until the obligation deadline foreseen in legislation. We will delete the personal data upon achieving the aim or at the termination of the legislative obligation.

    Access to client data is restricted to the employees that require them for their job duties. The processing of data is restricted thereby to the extent necessary for fulfilling job duties. Companies that cooperate with us in the data processing (e.g. providers of postal or printing services) follow the same rules concerning the keeping of client data. Contracts signed with them include the obligation of safekeeping client data.

    You have the right to acquaint yourself with your client data in the Eesti Energia e-services. lease inform us at the first possible moment if the client data have changed or are incorrect for other reasons.

    You have the right as a client of Eesti Energia to demand the cessation of your data processing and/or deletion of collected data, if the right stems from the personal data protection legislation or other legislation.

    Contact our client services, if you desire further information about the use of your personal data or require assistance in realising your rights.

    Eesti Energia principles of processing client data (PDF) »

    Principles of Eesti Energia customer data processing (PDF, valid from 1.10.2020) »

    Acquaint yourself with our privacy policy (PDF) » and our processors (PDF) »